Help Help

If your child is already a patient of the practice

Start by following the instructions on the Creating an Account help page. Note that the email address you use to create the account is used to link your account to your child's records.

If you know that you already have a particular email on file with the practice, you should use that email address when creating your account. If you do not have an email address on file with the practice, you can still create an account, however, you will not have access to your child's records until you call the practice and notify them of your email address. This is a security feature designed to protect the confidentiality and integrity of your child's medical records.

If your children are already patients of the practice but you do not see them in Online Patient Services after you have created an account, please do not re-register. Re-registering will create duplicate records for your entire family at the practice and will not grant you access to your child's medical records. Call the practice to verify that the email address you used to create your account is the email address which is on file.


If you are new to the practice

Follow the instructions on the Creating an Account help page.  Next, follow the instructions on the Registering with the Practice help page. Note that after you have registered, you will not be able to use Online Patient Services until after your first office visit.


If you are able to access your patients in the "Online Patient Services" section, but need help navigating the site

Check out the Using Online Patient Services help page.


If you have followed the steps above but are having problems

Check out the Troubleshooting page.